• Define and own the Business Intelligence roadmap, aligning BI initiatives with company priorities and data strategy. • Drive the evolution of BI from ad hoc reporting to a proactive, insight-driven function. • Identify opportunities where BI can better inform strategic, operational, and clinical decisions. • Lead and develop a team of ~3-5 analysts across multiple business domains and experience levels. • Set clear expectations for quality, timeliness, and impact. • Coach analysts on analytical rigor, stakeholder management, and storytelling. • Support hiring, onboarding, and long-term team growth planning. • Own the self-service BI strategy, enabling stakeholders to answer common questions independently. • Establish and enforce BI governance, including metric definitions, data ownership, access controls, and documentation. • Partner with data engineering and analytics engineering to ensure BI is built on trusted, well-modeled data. • Act as the primary BI partner for senior leaders across Finance, Operations, Product, Marketing, and Customer Care. • Intake, prioritize, and manage BI requests using a clear, transparent process. • Balance short-term stakeholder needs with longer-term strategic initiatives. • Ensure BI deliverables are clear, actionable, and decision-oriented. • Remain engaged in hands-on work as needed, including building dashboards, reviewing analyses, and tackling complex or high-impact analytical problems. • Ensure dashboards and reports meet high standards for accuracy, usability, and design. • Lead or support deep-dive analyses that inform strategic decisions. • Track team throughput, quality, and stakeholder satisfaction. • Identify and address bottlenecks in BI workflows, tooling, or collaboration. • Improve processes to increase speed, reliability, and impact.