Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Senior Solutions Architect

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany Site LinkedIn

Location

New York + 4 more

Posted

31 days ago

Salary

$105K - $120K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those clearly and concisely. • Develop and Integrate yourself into your customers operations team to support Gainsight. • Configure the Gainsight Community and Education platforms per the desired specifications and conduct enablement sessions to the customer’s key stakeholders. • Quickly establish rapport and positive relationship with client & stakeholders, and manage expectations throughout the implementation lifecycle. • Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution. • Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team. • Forecast, track and report project hours and achieve your utilization target. • Maintain expert-level knowledge of Gainsight’s Customer Communities and Customer Education platforms. • Work with the product team to stay ahead of future enhancements to Gainsight’s products. • Work cross-functionally to deliver multi-resource customer projects. • Collaborate with the TPM (Technical Project Manager) role on enterprise-level customer engagements, acting as the Subject Matter Expert for the Gainsight platform and advising the custom on strategic decisions. • Be responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy. • Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes.

Job Requirements

5-8 years of recent Professional Services/Enterprise product implementation or related experience is required (SaaS experience is preferred)
BA/BS degree (or equivalent combination of education and experience), required
Solid understanding of Web services, APIs and Webhooks
Experience troubleshooting SSO-related issues, especially for SAML, Oauth 2, and/or Open ID Connect
Ability to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
Record of professional achievements with a track record of delighted, successful, and satisfied customers
Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
Ability to explain complex technical concepts in simple terms
Ability to create structure in ambiguous situations and design effective processes
Experience in working with complex, multi-divisional, multi-geographical customers
Comfortable managing time and priorities across multiple parallel customers
Passion to be an expert on the product and for being part of a fast growing company, while also recognizing when to ask questions or seek help.