MagicSchool AI

Building the future of teaching and learning with AI. The fastest growing technology platform for schools ever.

Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

3 days ago

Salary

$115K - $120K / year

Bachelor DegreeEnglish

Job Description

• Manage a multimillion-dollar Florida portfolio while maintaining a strong Gross Revenue Retention (GRR) rate. • Lead end-to-end, highly customized implementations for large Florida districts. • Partner with Sales on new Florida pilots, converting pilots into full contracts. • Drive active usage across districts by delivering high-impact training and support materials. • Identify at-risk accounts and execute intervention playbooks to maintain churn rate. • Build deep trust with district executive leadership and manage accounts with six-figure ARR. • Contribute high-level insights to the Customer Success playbook and mentor junior team members.

Job Requirements

  • Significant experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment
  • Proven experience managing Florida school district accounts at the enterprise level
  • Proven track record of meeting or exceeding gross and net revenue retention targets
  • Demonstrated experience leading commercial conversations around renewals, expansion, and pricing for high-value accounts
  • Technically proficient in Salesforce or a comparable CRM
  • Deep experience in K-12 EdTech, with strong knowledge of the Florida market
  • Willingness to travel within Florida as needed to support district relationships.

Benefits

  • Unlimited time off to empower our employees to manage their work-life balance.
  • Choice of employer-paid health insurance plans including dental and vision.
  • Generous stock options, vested over 4 years.
  • 401k match & monthly wellness stipend.

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