Medtronic

Engineering the extraordinary

District Service Manager – CRM

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 1949H1B SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

3 days ago

Salary

$125K - $137K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Leads CVG service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service • Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals • Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography • Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings • Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs • Work with regional and district leadership to align resources based on business priorities and appropriate service demands

Job Requirements

  • Bachelor's Degree
  • 5 years of successful professional experience
  • 3 years of successful clinical experience
  • Medtronic experience in role that interacts with CVG field organization
  • Knowledge of local cardiac customer base
  • Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
  • Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
  • Training and experience with Lean Sigma principles
  • Demonstrated business acumen
  • Experience in a healthcare related discipline
  • Ability to learn and understand technical aspects of business
  • Ability to manage, coach and develop managers and employees
  • Capable of critical/strategic thinking; ability to execute strategy

Benefits

  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

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