CrossCountry Mortgage, LLC
NMLS3029
Digital Adoption Analyst
Location
Ohio
Posted
3 days ago
Salary
$65K - $75K / year
High School1 yr expEnglishJ Query
Job Description
• Designing, implementing, and optimizing WalkMe solutions
• Managing projects from inception to completion, engaging stakeholders
• Providing continuous improvement for digital adoption strategies
• Leveraging excellent communication skills to interface directly with internal teams
• Analyzing user engagement data and creating reports
• Collaborating with various departments to identify digital adoption needs
• Mentoring junior team members
Job Requirements
- High School Diploma or equivalent
- Experience working with WalkMe or a similar platform (Whatfix, Pendo, etc.)
- Programming boot camp or coding experience (Basic HTML, CSS, jQuery), preferred
- Experience in applying and managing chatbots, preferred
- Skill in managing multiple tasks simultaneously while working independently and collaboratively within a team environment
- Skill in adapting to new processes and platforms
- Excellent attention to detail, analytical, and problem-solving skills
- Excellent prioritization and time management skills
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
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