• Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services • Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions • Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling • Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI • Execute on and assist in refining processes for customer retention, renewals, and expansion • Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services • Drive proactive client communication to ensure renewals are won with ease • Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue • Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels • Drive the renewal process by managing your pipeline and initiating early client renewal conversations. • Recognize areas of difficulty and opportunities, and suggest practical solutions to address them • Partner with Customer Success peers to drive process improvements within our team • Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI