• In partnership with account managers and Region Client Operations Leads, have critical conversations with clients about timing and expectations for problem resolution and what requests we are not able to meet. • Partner with senior account management leaders and regional leadership to maintain client priorities. • Break ties for prioritization when there are multiple demands for work to maintain client satisfaction. • Prioritize client issues to maximize business success balanced with client and member satisfaction. • Support new client and program implementations. • Builds and maintains strong relationships with key stakeholders to ensure alignment of efforts and coordination to drive outcomes and effective client communication. • Reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements. • Oversee client meeting documentation: data entry, meeting minutes, action items in support of Client Success Managers and Executives. • Oversight of the client direct mail campaigns. • Monitor success and serve our clients through managing and the completion of several ad-hoc reporting projects. • Quality assurance for reports and deliverables; report manipulation based on client requirements. • Forecast and communicate updates and escalations with internal stakeholders in support of client programs. • Ticket submission and tracking for client requests directly related to the success of the program. • Manage process for internal tracking, documentation, and client response formulation for member grievances. • Backup support and account coverage in the absence of the Client Success Executive or Manager to ensure an internal resource is available at all times.