• Own end-to-end technical onboarding and implementation for enterprise customers, including discovery, risk assessments, integrations, policy configuration, and structured success planning. • Serve as a hands-on technical advisor to security teams and senior technical leaders, guiding best practices across AI governance, application security, and enterprise risk management. • Lead Quarterly Business Reviews (QBRs) that articulate risk posture improvements, technical priorities, and roadmap alignment to both technical stakeholders and executive leadership. • Own technical escalations end-to-end, partnering with Engineering and Support to drive resolution while maintaining accountability and executive visibility. • Proactively identify technical risks, adoption gaps, and optimization opportunities, driving measurable security outcomes and long-term customer expansion. • Collaborate cross-functionally with Sales, Product, Engineering, and Support to advocate for customer needs and influence product direction. • Contribute to scaling Zenity’s customer success processes, playbooks, and technical best practices as the platform and organization evolve.