Know Business Apps. Secure Copilots and Low-Code
Strategic Technical Customer Success
Location
United States
Posted
2 days ago
Salary
Not specified
Job Description
Job Requirements
- 6+ years of experience in customer-facing technical roles within SaaS, cybersecurity, or enterprise software environments, including ownership of complex enterprise accounts.
- Proven experience leading executive-level engagements and strategic reviews within large organizations.
- Demonstrated ability to manage multi-motion enterprise environments involving governance processes, integrations, cross-functional stakeholders, and external platform teams.
- Experience owning and driving complex technical escalations through resolution in partnership with Engineering and Support.
- Ability to translate enterprise customer requirements into actionable product insights and collaborate cross-functionally to influence platform evolution.
- Strong hands-on background in cybersecurity, with experience engaging deeply in technical architecture, integrations, and enterprise risk discussions.
- Comfort operating in evolving, fast-moving startup environments where structure continues to mature.
- Strong executive presence, analytical thinking, and ownership mindset with accountability for customer outcomes.
- Exposure to AI, enterprise security, or emerging technologies is strongly preferred.
- Ability to travel approximately 20–30% for customer on-site engagements, strategic meetings, and company events.
Benefits
- Flexible work arrangements
- Professional development opportunities
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