• Responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software. • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures. • Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan. • Accurately and professionally document account information and collection activities. • Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers. • Other duties as assigned.