ConnectDER (www.ConnectDER.com) represents the next generation in US-based resource technology product development. Our signature product, the ConnectDER Meter Socket Adapter, dramatically cuts down the cost and interconnection time for solar energy, EV charging, and home battery storage, putting clean, resilient power within reach of millions of homeowners. We are a dynamic, venture-backed company based in Philadelphia, PA, near Center City, with a team of over 50 dedicated professionals working in remote, hybrid, and on-site roles across the United States. People who thrive at ConnectDER: Get the Right Things Done: Focus on what truly matters, balancing bold ideas with purposeful execution. Find a Way or Make One: Proactive problem-solvers who lead with creativity and persistence—no map required. Don’t Compromise on Quality: Hold themselves and their work to high standards because reliability isn’t optional. Embrace Autonomy: Take ownership of their growth, their work, and their impact. Know that “It’s Going to Be Messy”: Thrive in fast-changing, imperfect situations—staying calm, adaptable, and focused when plans shift.
Field Applications Engineer
Location
United States
Posted
3 days ago
Salary
$100K - $115K / year
No structured requirement data.
Job Description
Role Description
The Field Applications Engineer is a key technical expert responsible for helping customers successfully deploy and use ConnectDER’s MSA products. In this role, you’ll work closely with installers, partners, and AHJs to troubleshoot issues, provide hands-on and remote support, and ensure installations run smoothly.
You’ll also serve as a trusted technical resource by educating stakeholders on ConnectDER’s MSA product line, translating complex concepts into clear guidance, and contributing to technical documentation and standards research.
Duties include:
- Customer Support & Resolution: Serve as second-tier technical support, diagnosing and resolving complex customer inquiries promptly via multiple channels (phone, email, chat, ticket system), and providing detailed reporting such as root cause analysis.
- Stakeholder Engagement & Technical Consulting: Support and engage a wide range of external stakeholders (solar installers, utilities, inspectors, etc.) by translating complex technical issues into actions and strategic product recommendations.
- Field Operations & Compliance: Perform in-person field support as needed, evaluate requirements for field wiring and product compatibility, and maintain expertise in utility technical requirements (e.g., service and interconnection rules) to advocate the company's position.
- Product & Process Improvement: Collaborate cross-functionally to relay customer concerns and feedback, recommending process improvements and best practices to enhance overall product quality and user experience.
- Training & Education: Deliver technical training sessions (virtual and in-person) for installers, partners, and Authorities Having Jurisdiction (AHJs).
- On-Call Availability: Participate in a rotating on-call schedule, including weekends and holidays, to support customers.
Qualifications
- NABCEP Certification
- A minimum of 5-8 years of experience in customer facing field operations, construction, or related electrical or solar fields.
- Excellent verbal and written communication skills and proven ability to communicate effectively with both technical and non-technical individuals.
- Working knowledge of relevant industry standards – NEMA, NEC, IEEE, ANSI, UL, etc.
- Experience troubleshooting systems, products, electrical designs, etc.
- Strong executor that can push through obstacles and challenges to get to the finish line while maintaining impeccable quality and integrity.
- Successful track record for problem solving, idea generation, and program execution.
- An ability to listen - and translate what you are hearing into solutions - for both the customer and the company.
Requirements
- Preferred Qualifications:
- Bilingual Spanish
- Experience working with multiple BESS, PV systems
- Experience developing technical training
- Licensed electrician
Benefits
- Health insurance plan - we cover 75% for employees, spouses, and children.
- Flexible paid time off – take the time off that you need.
- 401K with company match – we want to help you meet your future financial goals.
- Equity stock options - your opportunity to share in the success of the company.
Company Description
ConnectDER (www.ConnectDER.com) represents the next generation in US-based resource technology product development. Our signature product, the ConnectDER Meter Socket Adapter, dramatically cuts down the cost and interconnection time for solar energy, EV charging, and home battery storage, putting clean, resilient power within reach of millions of homeowners.
We are a dynamic, venture-backed company based in Philadelphia, PA, near Center City, with a team of over 50 dedicated professionals working in remote, hybrid, and on-site roles across the United States.
People who thrive at ConnectDER:
- Get the Right Things Done: Focus on what truly matters, balancing bold ideas with purposeful execution.
- Find a Way or Make One: Proactive problem-solvers who lead with creativity and persistence—no map required.
- Don’t Compromise on Quality: Hold themselves and their work to high standards because reliability isn’t optional.
- Embrace Autonomy: Take ownership of their growth, their work, and their impact.
- Know that “It’s Going to Be Messy”: Thrive in fast-changing, imperfect situations—staying calm, adaptable, and focused when plans shift.
Job Requirements
- NABCEP Certification
- A minimum of 5-8 years of experience in customer facing field operations, construction, or related electrical or solar fields.
- Excellent verbal and written communication skills and proven ability to communicate effectively with both technical and non-technical individuals.
- Working knowledge of relevant industry standards – NEMA, NEC, IEEE, ANSI, UL, etc.
- Experience troubleshooting systems, products, electrical designs, etc.
- Strong executor that can push through obstacles and challenges to get to the finish line while maintaining impeccable quality and integrity.
- Successful track record for problem solving, idea generation, and program execution.
- An ability to listen - and translate what you are hearing into solutions - for both the customer and the company.
- Preferred Qualifications:
- Bilingual Spanish
- Experience working with multiple BESS, PV systems
- Experience developing technical training
- Licensed electrician
Benefits
- Health insurance plan - we cover 75% for employees, spouses, and children.
- Flexible paid time off – take the time off that you need.
- 401K with company match – we want to help you meet your future financial goals.
- Equity stock options - your opportunity to share in the success of the company.
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