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Role Description

The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat, and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy, and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar Cruises as 180 degrees from Ordinary.

This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home!

• We work in an INBOUND call center environment.
• Currently seeking to fill open shifts for weekends and evenings.
• This position is CUSTOMER SERVICE ORIENTED – this is not a sales focused role (although some sales calls will be handled, creating an opportunity for extra commission!).
• Windstar will provide all the equipment you will need!
• You must have access to a hard wired internet connection.
• Please note: Although we work remotely, it is not a suitable replacement for dependent care.

See what our team members have to say about this great opportunity!

• "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
• "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
• "The support and understanding from upper management not just in our professional life, but personal life is amazing!"

Full-time positions available to work remotely as long as you live in one of these states: AR, AZ, CO, FL, LA, MN, TX, and WI.

Windstar Cruises is an Equal Opportunity Employer.

Qualifications

• Cruise or tour operations/reservations experience preferred but not required.
• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility, and confidence.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills.
• A basic understanding in all Microsoft Office programs.

Requirements

• Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
• Process reservations, revisions, cancellations, booking notes, and all aspects of the bookings using reservation system.
• Apply company policy effectively to bookings.
• Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Act as the primary call and contact agent for all service related inquiries by phone, email, and Windstar Website Chat agent contacts.
• Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Perform sales call backup to Reservations in peak calls time, as directed by management.
• Adhere to company policy and procedure.
• Demonstrate a strong functional knowledge of the Windstar product.
• Advise supervisor of all problems and recommended resolution in a timely manner.
• Assist Guests or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
• Other duties as assigned by management.

Benefits

• For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.