Windstar Cruises

The representative is responsible for servicing Travel Advisors and Guests via various channels like calls, email, and chat, focusing on existing reservations with efficiency and accuracy. This role also involves providing service and sales backup support to help achieve departmental goals.

The representative is responsible for daily production work involving processing bookings, revisions, and cancellations using the reservation system with high accuracy. They must provide exceptional guest service across all communication channels while assisting with revenue goals through upselling and handling sales backup during peak times.

The representative is responsible for daily production work involving processing bookings, revisions, and cancellations using the reservation system with high accuracy. They must provide professional customer service via phone, email, and chat for all service inquiries while assisting with revenue goals through upselling existing bookings.

This role supports guest documentation, manifesting, and compliance by maintaining digital workflows, ensuring data accuracy, and leveraging automation and AI tools to enhance efficiency and guest experience. The Lead acts as a subject matter expert for documentation and accessibility processes while collaborating on system improvements and regulatory maintenance.

The Operations Agent is responsible for the effective coordination of all booking aspects post-creation, including executing voyage processing tasks, handling communications via calls, chats, and emails, and managing irregular operations as the contact agent.

This role supports guest documentation, manifesting, and compliance by maintaining digital workflows, ensuring data accuracy, and leveraging automation and AI tools to enhance efficiency and guest experience. The lead acts as a subject matter expert for documentation and accessibility processes while collaborating on system improvements and regulatory adherence.

The Operations Agent is responsible for the effective coordination of all booking aspects post-creation, including executing voyage processing tasks, handling communications via calls, chats, and emails, and managing irregular operations as the contact agent. This role also involves assisting with manifesting, reservation accounting functions, and providing guest support overflow during peak times.

This role supports guest documentation, manifesting, and compliance by maintaining digital workflows, ensuring data accuracy, and leveraging automation and AI tools to enhance efficiency and the guest experience. The Lead acts as a subject matter expert for documentation and accessibility processes while collaborating on system improvements and maintaining regulatory compliance.

The Operations Agent is responsible for the effective coordination of all booking aspects post-creation, including executing tasks related to voyage processing, handling communications (calls, chats, emails), and managing irregular operations as the contact agent.

The planner will drive revenue growth by proactively reaching out to clients using advanced AI tools to identify sales opportunities and convert leads into bookings for cruises, packages, and related travel components. This role requires building lasting client relationships through personalized outreach and ensuring a seamless vacation planning experience while meeting sales goals.