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Role Description

This is a highly responsible supervisory position providing technical and procedural supervision to the File and Serve Specialists and assistance to support electronic filers. The File and Serve supervisor oversees the review of electronic filings for compliance with the Maine Rules of Electronic Court Systems and provides support to individuals who are electronically filing using EFileME. Additionally, the File and Serve Supervisor assists the File and Service Specialists and clerks with questions and case processing. The File and Serve group plays a vital role in supporting and implementing the new Court Case Management and eFiling system for the Maine Judicial Branch.

• Knowledge and experience in supervision, clerk case processing procedures, and in the organization and functions of the Judicial Branch are required.
• Ability to work closely with Maine Judicial employees, members of the public.
• Requires extensive use of various computer systems and office equipment, as well as knowledge of basic office procedures.
• Remote work is a possibility.
• Possibility of State wide travel.

Qualifications

• Bachelor’s Degree from an accredited university in a related field is preferred; an associate’s degree is required.
• Five years’ experience in a clerks’ office may be substituted for the Associate Degree requirement.
• For internal candidates, completion, within the last two years, of MJB provided courses in: HR Procedures, Discipline, Performance Evaluations, Team Building, Interviewing.
• For external candidates, or internal candidates who meet all other requirements, these courses must be completed within the first year of being hired.
• Three years of supervisory experience.
• Experience in a Clerk’s Office is preferred.
• Experience providing technical assistance to individuals learning the processing of cases through the system is preferred.
• Strong oral and written communications skills, including speaking to groups.
• Experience with filing, docketing, scheduling, and processing of all case (DC & SC) types and other matters coming before the court is preferred.
• Experience maintaining financial records and accounts as necessary to process all fines, fees, costs, and other funds paid to or through courts is preferred.
• Knowledge of the organization, functions, and operations of the Judicial Branch.
• Knowledge of the Odyssey e-filing and case management system.
• Ability to interact effectively, including written and oral communication skills, with attorneys, the public, clerks, other court personnel, Judges and Justices, Magistrates, administrative staff, and others within the Judicial Branch.
• Substantial expertise in the use and care of computers and other office equipment.

Requirements

• Oversees the processing of electronic filings into the File and Serve Review Queues.
• Supervise, train, and monitor the work of the File and Serve Specialists.
• Develop and implement best practices.
• Make recommendations for improvement to the Electronic Services Manager, the Director of Court Operations, and the Project Management Team.
• Document and report any concerns with the system.
• With the Electronic Services Manager, develop and provide trainings to electronic filers.
• Assess competing priorities in the workplace and implement constructive solutions.
• Provide responsive, timely, fair, and positive customer service.
• Review the File and Serve queues for the processing of all electronically filed cases within the necessary timeframes.
• Check and review incoming and outgoing documents for completeness and accuracy of information; assign general case categories and process documents as required in accordance with court rules.
• Assign docket numbers and record information as required in electronic cases.
• File court records using chronological, alphabetical, and numerical filing systems; retrieve and produce for public inspection any non-confidential paper filed documents maintained by the Maine Judicial Branch.
• Understand, model, and oversee compliance with all court policies.
• Answer inquiries and furnish information by reviewing court records.
• Process electronically filed cases as necessary in the court Case Management System (CMS), including but not limited to: prepares notices, orders and decrees, correspondence, hearing and trial lists.
• Answer telephone, respond to electronic communication, prepare copies, and assist the public in electronically filed cases.
• Assist judges as appropriate and necessary.
• Perform related work as required.

Benefits

• Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks.
• Gym membership and childcare reimbursement programs.
• Public Service Student Loan Forgiveness Program.
• Health insurance coverage (85%-100% employer-paid for employee-only plan).
• Health insurance premium credit (5% decrease in employee premiums).
• Dental insurance (100% employer-paid for employee-only plan).
• Health and dependent care flexible spending accounts.
• Defined Benefit Pension plan contributions.
• Voluntary deferred compensation (retirement savings 457 Plan).
• Up to $1000 Tuition Reimbursement each year.
• Employer-paid life insurance (1x annual salary).
• Additional wellness benefits.

How to Apply

This position will remain open until the end of business on Friday, April 10, 2026. Cover letter, resume, and online application must be submitted online at Maine Judicial Branch Job Portal .

The Judicial Branch is an EEO/AA employer.

If you have any questions about the online application process, please contact the Judicial Branch Human Resources Department at HR.Help@courts.maine.gov .