Telecommunications Operator
Location
United States
Posted
3 days ago
Salary
$16 - $24 / hour
No structured requirement data.
Job Description
Role Description
Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.
Qualifications
- Previous customer service experience
Requirements
- FTE: 1
- Possible Remote/Hybrid Option: Remote
- Shift Rotation: Day/Eve Rotation (United States of America)
- Shift Start Time: Day/Eve
- Shift End Time: Day/Eve
- Weekends: Yes
- Holidays: Yes
- Call Obligation: No
- Union: DC USWA Main & Neighborhoods (DCUMN)
- Union Posting Deadline: 03/20/2026
- Compensation Range: $15.97 - $23.81
Benefits
- Medical, dental, vision, life, and disability insurance
- Supplemental options to fit your needs
- 401(k) plan with employer contributions
- Training, tuition reimbursement, and educational programs
- Flexible scheduling
- Generous time off
- Wellness resources focused on physical, mental, and emotional health
Job Requirements
- Previous customer service experience
- FTE: 1
- Possible Remote/Hybrid Option: Remote
- Shift Rotation: Day/Eve Rotation (United States of America)
- Shift Start Time: Day/Eve
- Shift End Time: Day/Eve
- Weekends: Yes
- Holidays: Yes
- Call Obligation: No
- Union: DC USWA Main & Neighborhoods (DCUMN)
- Union Posting Deadline: 03/20/2026
- Compensation Range: $15.97 - $23.81
Benefits
- Medical, dental, vision, life, and disability insurance
- Supplemental options to fit your needs
- 401(k) plan with employer contributions
- Training, tuition reimbursement, and educational programs
- Flexible scheduling
- Generous time off
- Wellness resources focused on physical, mental, and emotional health
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