Ocean Bank

The Customer Service Representative provides high-quality customer service and operational support by assisting customers via phone, email, secure online banking, and in-person interactions, handling tasks like account maintenance, wire processing, and managing service requests. This role also actively manages tickets in the KACE queue, ensures confidentiality, reports system downtime, and provides backup support for the Contact Center.

The BSA Analyst II is responsible for identifying, investigating, and documenting potentially suspicious financial activity to ensure compliance with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and regulatory requirements. This role analyzes alerts generated by AML monit...