• Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams. • Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus. • Drive product adoption and identify opportunities to deepen usage across business units. • Own renewal forecasting, negotiation, and execution across your account portfolio. • Identify and qualify expansion opportunities and partner with Sales on upsell motions. • Use data to assess account health, mitigate churn risk, and prioritize proactive engagement. • Deliver customer training sessions and best-practice guidance post-implementation. • Surface product feedback, workflow gaps, and customer needs back to Product and Engineering. • Create and maintain customer success plans aligned to strategic outcomes.