• Build and maintain trusting relationships with clients through superior customer service. Provide oversight of the clients ongoing use of Judi. • Accountable for accurate and timely transition of new clients into the Judi platform. • Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests. • Proactively identify execution risks and mitigation strategies. • Provide ongoing client support to troubleshooting inquiries. • Understand and manage requests for new features in alignment with the product roadmap. • Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi. • Identify and drive efficiencies to increase rate of adoption in market. • Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges. • Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends. • Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance.