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Role Description

• Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations
• Process benefits events in collaboration with client and working with brokers and carriers
• Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution
• Collaborate with advisory team, clients, brokers and internal stakeholders to resolve benefits related issues and ensure compliance
• Collect, validate, and document client benefit plans and policies, guide clients through setup during onboarding: configuring benefits, eligibility rules, workflows, and integration where needed
• Leverage and Train AI to automate processes
• Conduct audits of benefits data to ensure accuracy and service level agreements
• Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes

Qualifications

• 3+ years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles
• Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP, or similar platforms)
• Understanding of global employee benefits programs and related compliance requirements
• Excellent communication and problem-solving skills with the ability to provide high-quality client service to ensure client satisfaction
• Ability to manage multiple priorities and stakeholders in a fast-paced environment with strong attention to detail
• Comfortable with excel and handling large data sets, inclusive of utilizing Excel formulas (v-lookup, pivot tables etc.)
• Experience with AI
• Experience with data integration and file feeds between HRIS, payroll, and benefits systems.
• Familiarity with service level agreements (SLAs) and key performance indicators (KPIs)
• Strong attention to detail and commitment to data accuracy and confidentiality.
• Ability to work independently and collaboratively across cross-functional teams
• Experience supporting open enrollment and life event processing in an outsourced environment.
• Bachelor’s degree
• English Proficiency

Benefits

• Competitive compensation including base salary
• Performance-based bonus programs
• Comprehensive benefits package

Company Description

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience.