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Role Description

Location: Remote – Michigan residents

Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!

As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.

What to Expect

• Work closely with automotive dealers on the pre-approval program.
• Most of the time, work out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
• At times, take calls from dealers who have questions about their decision or need help sending in their request using the app.
• In cases where additional clarification is needed, call the dealer to get things figured out.

What You'll Do

• Serve as an expert consultant to dealership service managers on warranty administration and service operations.
• Provide excellent customer service.
• Analyze and identify warranty waste-reduction areas.
• Help ensure the client’s warranty policies, bulletins and procedures are applied consistently.
• Support the client's brand quality managers and engineering teams.
• Deliver services that meet quality and productivity goals.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.

Qualifications

• Have an understanding of the automotive dealership environment.
• Professional communication (written and spoken) and negotiation skills.
• Excellent interpersonal skills.
• Able to listen closely with attention to detail.
• Analytical and organizational skills, process-oriented approach.
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines.
• Computer proficiency.
• Typing skills (at least 35 WPM).

Requirements

• High school diploma or equivalent.
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers).
• Able to work shifts within the center's hours of operation:
  • Monday - Friday, 8 a.m. - 8 p.m. Eastern time.
  • Saturday, 8 a.m. - 5 p.m. Eastern time.
• Must be able to stick to the schedule reliably.

Benefits

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning (including wills).

Company Description

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.