Fortune Brands

The Senior Manager of Customer Service is responsible for building strategy and driving to achieve company goals while providing best-in-class B2B customer experience, financial performance, and employee engagement. Additionally, this role aligns customer service activities and i...

The Product Consultant will serve as the 'Voice of the Brand' for consumers, managing inbound calls to diagnose product concerns, provide technical support, and guide customers through solutions for Therma-Tru or Larson brands. They must deliver high-quality service while maintaining professionalism, accuracy, and responsiveness in a fast-paced environment.

The Product Consultant will serve as the 'Voice of the Brand' for consumers, delivering high-quality service by managing inbound calls to diagnose product concerns, provide technical support, and guide customers toward effective solutions. Responsibilities include using internal systems to explain solutions, managing sensitive situations professionally, and meeting performance expectations for quality and productivity.

As a Customer Service Representative for our ThermaTru Brand, you will be responsible for delivering high-quality service that creates a positive experience for our B2B customers. You will support order management, customer inquiries, and service resolution while ensuring accurac...

The representative will be responsible for delivering high-quality service to B2B customers, supporting order management, handling inquiries, and resolving service issues while ensuring accuracy and responsiveness. This includes managing inbound communications, processing orders, and collaborating internally to maintain strong customer relationships.

The manager will develop a market strategy targeting owners, developers, architects, and asset management firms to expand the Outdoors product portfolio market share while achieving the annual sales plan for all brands within the Outdoor Division. This role involves working closely with territory managers, supporting distributors, and mentoring TMs on business development competency skills.