• Serve as a Dispute SME, providing guidance on dispute resolution strategy, regulatory compliance and network rules. • Advise leadership and stakeholders on dispute trends, emerging risks, industry mandates and strategic opportunities. • Support development and execution of the disputes roadmap, ensuring alignment with enterprise strategy, client needs and operational capabilities. • Oversee day-to-day strategic management of disputes vendor relationships, ensuring performance, compliance, and alignment with contractual and service expectations. • Act as a client-facing advisor, communicating disputes strategy, roadmap, and capabilities to clients and internal partners. • Support executive and client discussions related to disputes transformation, performance, and future-state planning. • Collaborate with Sales, Client Services, Operations, Risk, Compliance, Technology, and Product teams to ensure consistent messaging and execution. • Provide leadership, coaching, and development for a small team supporting vendor management, enablement, and dispute strategy initiatives.