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Role Description

The Account Executive serves as the primary point of contact and is responsible for managing all facets of the relationship with key named accounts in the Public Sector while ensuring revenue goals are met. The AE requires strategic thinking/planning coupled with tactical execution of identified business opportunities. Maintains contact at relevant levels in the accounts, focusing on the strategic and tactical nature of the relationship. Must be able to build and maintain relationships effectively and communicate at all levels within the organization. Develops opportunities across assigned accounts, effectively selling solutions and services using technical, organizational and customer knowledge to influence and build trusting relationships.

Principal Duties and Essential Responsibilities

• Primary point-of-contact for major account(s) regardless of accounts’ geographic location.
• Maintains consistent executive contact with account at a high, executive level, focusing on the strategic nature of the relationship.
• Sells Verint products or services and maintains relationships with existing named accounts.
• Maintain effective relationships with established customers and partners.
• Evaluation and coordination of RFP responses.
• Responsible for working with assigned named account(s) to develop short and long term account plans.
• Develop and maintain internal document strategic account plan.
• Responsible for expanding and retaining named accounts while ensuring ongoing customer service.
• Responsible for identifying and qualifying long-term and short-term business opportunities.
• Prepares proposals and presentations, presents to all levels of the organization including executives.
• Leads negotiations, coordinates complex decision making processes and overcomes objections to close.
• Maintain up-to-date knowledge of industry, technical developments and government regulations.
• Determine sales strategies and goals for each product and service.
• Assume a leadership role in coordinating account strategy and tactics for sales support team.
• Develop and maintain detailed account profiles including organizational charts for all accounts.
• Develops strategy for sustained management and success of business.
• Provides regular updates to senior sales and operations staff concerning account issues.
• Meet and exceed sales quotas and revenue goals.
• Manages the account day in day out in Verint CRM.
• Consistently achieves quarterly and annual revenue forecasts.
• Maintains up to date and accurate forecasts.
• Considered a trusted resource by customer base and an expert in the field.
• Has credibility to influence at senior levels within named account.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services into Public Safety Market, Emergency Communications Center or PSAPs.
• Proven and successful sales track record of quota attainment.
• Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts.
• Effective and Professional presentation and communication skills, both written and verbal.
• Must possess excellent negotiation and closing skills.
• Experience and knowledge of the public safety market, radio recording, and quality programs.
• Travel approximately 50-75%.
• Successful completion of a background screening process.
• The ability to obtain the necessary credit line required to travel.

Preferred Requirements

• Experience with selling and delivering automation and AI into Public Safety agencies.
• Previous experience within an Emergency Communications Center or PSAP as senior coordinator, communications supervisor, trainer.
• Multiple years of consistent quota attainment and/or overachievement in past 5 years.
• Working knowledge of value added ROI business process sales engagements.
• Knowledge of Radio Systems, CAD platforms, 911 Call Handling Platforms, Workforce Engagement, Workforce Management, Quality Management, Citizen Experience and Customer Experience Automation software background desired.

Company Description

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.