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Role Description

TISTA Science and Technology is seeking a Functional Area Expert II to join our growing team. At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Support ServiceNow development from Demand to delivery.
• Assemble all relevant stakeholders and develop a thorough understanding of the customer's requirements.
• Leverage detailed knowledge of ServiceNow to translate business needs into technical requirements.
• Build trusting relationships with stakeholders and guide them in refining their requirements.
• Conduct demonstrations to stakeholders and work with knowledge management members to draft and publish knowledge documents prior to solution delivery.
• Work closely with developers to ensure solutions are technically feasible.
• Lead test plan development and execution including user acceptance testing to ensure the implementation meets client's requirements.

Qualifications

• Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform.
• Excellent verbal and written communication skills.
• Experience working with the ServiceNow platform, with focus in the Service Catalog module.
• Experience using Agile/Scrum methodologies.
• Experience with client presentation development and demonstration.
• Experience producing professional documentation.
• Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance.
• Experience designing and implementing process workflows.
• Experience leading a diverse group in process re-engineering.
• Experience applying human-centered design concepts.
• Experience in user experience (UX) and customer experience (CX) design.
• Customer Relationship Management experience.

Requirements

• Bachelor's Degree in Engineering, related scientific or technical discipline, or equivalent PLUS 10 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.
• The ability to pass a Tier 4/HIGH Background Investigation.

Location

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range

• The pay for this position ranges from $73,730 to $85,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Certain positions are eligible for additional forms of compensation, such as bonuses.

Benefits

• Comprehensive benefits plan.