Employgig, Employbridge portfolio, is a digital workforce solution that helps employers efficiently source and manage flexible talent to solve real workforce challenges at scale. Employbridge is the largest industrial staffing company in the United States, delivering scalable workforce solutions that combine deep operational expertise with modern, technology-enabled delivery models. Through Employgig, we are advancing the next generation of workforce engagement, bringing greater speed, transparency, and control to both employers and talent. Our platform empowers businesses to quickly access qualified workers while maintaining compliance, visibility, and operational efficiency. At the same time, we are creating better workforce experiences that support flexibility, reliability, and long-term partnership.
Account Operations Manager
Location
United States
Posted
2 days ago
Salary
$75K - $81.5K / year
No structured requirement data.
Job Description
Role Description
The Account Operations Manager plays a crucial role in ensuring the retention and expansion of our strategic customers. Working closely with the Account Manager, you will be responsible for streamlining operations, optimizing processes, and providing exceptional support to our most valuable clients. Your primary goal is to strengthen our relationships with these clients, identify growth opportunities, and ensure their long-term satisfaction.
- Collaborate closely with the Account Manager to understand the unique needs and objectives of each strategic customer.
- Foster strong, long-term relationships by consistently delivering exceptional service and value.
- Develop and maintain a deep understanding of our products, services, and industry trends to effectively support strategic clients.
- Analyze client operations and identify opportunities to improve efficiency, cost-effectiveness, and overall value.
- Collaborate with cross-functional teams to implement operational improvements and ensure seamless service delivery.
- Responsible for client reporting requests, contract compliance audits, and gathering data to create and equip account managers for business reviews.
- Assist the Account Manager in identifying opportunities for upselling and cross-selling additional products or services.
- Monitor client accounts, track performance metrics, and proactively address any issues that may impact retention.
- Participate in account planning sessions to develop growth strategies and action plans.
- Collect and analyze data related to client accounts, performance, and satisfaction.
- Prepare regular reports and insights to support data-driven decision-making.
- Provide recommendations based on data analysis to enhance client engagement and results.
- Act as an advocate for the client within the organization, ensuring that their needs and feedback are heard and addressed.
- Gather client feedback and communicate it to the appropriate teams to drive product and service improvements.
- Maintain accurate and up-to-date records of client interactions, agreements, and key information.
- Ensure that all client documentation is organized and readily accessible.
Qualifications
- Bachelor's degree in Business, Marketing, or 2-4 years equivalent work experience.
Requirements
- Proven experience in account management, customer support, or operations.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively in a cross-functional team environment.
- Familiarity with CRM software and other relevant business tools is a plus.
- Customer-focused mindset.
- Proactive problem solver.
- Strong team player.
- Adaptability and willingness to learn.
- Ability to thrive in a fast-paced and dynamic environment.
- Experience using various technology platforms to drive effective decisions.
Benefits
- Medical/Dental/Vision benefits.
- Prescription drug benefits.
- 401(k).
- Paid time off and holidays.
- Wellness program.
- Incentive programs.
- Variety of career paths and encouragement for promotion from within.
Job Requirements
- Bachelor's degree in Business, Marketing, or 2-4 years equivalent work experience.
- Proven experience in account management, customer support, or operations.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively in a cross-functional team environment.
- Familiarity with CRM software and other relevant business tools is a plus.
- Customer-focused mindset.
- Proactive problem solver.
- Strong team player.
- Adaptability and willingness to learn.
- Ability to thrive in a fast-paced and dynamic environment.
- Experience using various technology platforms to drive effective decisions.
Benefits
- Medical/Dental/Vision benefits.
- Prescription drug benefits.
- 401(k).
- Paid time off and holidays.
- Wellness program.
- Incentive programs.
- Variety of career paths and encouragement for promotion from within.
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