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Role Description

The Operations Support/ Flight Coordinator is in charge of booking international and domestic flights. This requires:

• Gathering all supporting documentation
• Sending the request to the appropriate airline
• Following up as needed
• Recording flight information in our systems once a flight has been approved
• Assisting other departments in operations as needed

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Requirements

• Complete all airline booking following each airline's requirements
• Filling out airline forms
• Emailing and submitting documents via online portals to the airlines
• Booking on time within the airline-prescribed booking window
• Communication with the destination agent and with the airline to ensure that we have the "Okay To Forward"
• Maintaining updated information in our CRM database
• Communicating with all teams to ensure the move is on track
• Assist with boarding reservations and booking vet appointments
• Assist fellow ops team members when needed
• Completes shift work, as assigned, in a timely and thorough manner in accordance with department standards
• Follows and observes all company policies and procedures
• Follows company standards for attendance and punctuality
• Develops a positive working relationship with fellow workers and customers and avoids conflict
• Attends companywide meetings and all other mandatory training sessions
• Assist other functions as needed

Benefits

• $40,000 base salary
• 80% employer-paid health insurance
• 80% employer-paid dental insurance
• 80% employer-paid vision insurance
• Monthly cell phone plan through T-Mobile (device not included)
• Vacation reimbursements up to $500 per week of PTO (up to 2 weeks per year)
• $500 annual Healthy Living Reimbursement
• 3% employer-matched retirement plan
• Flexible PTO