Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions, striving to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. Call captioning and video relay services Over-video and in-person sign language and spoken language interpreting Translation Real-time captioning Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements Punctual and reliable attendance Ability to sit and/or stand at a desk and work with a computer for extended periods of time Ability to sign using ASL for extended periods of time Ability to lift and move equipment 30-50lbs Flexibility with shifts, including day, night, weekend, and holiday shifts At home employees require a high-speed internet connection and a confidential working space with a desk and chair Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Videophone Customer Care Agent
Location
United States
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.
Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include:
- Account management
- Giving basic customer support
- Troubleshooting
- Providing training to customers on products and services to achieve a high-level of customer satisfaction
Qualifications
- Must be fluent in American Sign Language (ASL)
- High School diploma or better
- 1 year of Customer Service or equivalent experience
Requirements
- Professional and courteous phone and electronic communications presence
- Ability to write simple correspondence
- Ability to effectively present information during one-on-one and small group situations
- Good customer service skills and knowledge of principles and processes for providing customer services
- Strong active listening skills
- Able to complete work assignments independently or with minimal supervision
- Ability to manage cases and time effectively
- Detail oriented and proficient at multitasking
- Strong adaptability and capacity to work in fast-paced environments
- Basic comprehension and application of using computers in an MS Windows environment
- Typing speed of 45+ wpm
- Positive attitude, team player, and good interpersonal communication skills
Company Description
Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
Sorenson combines patented technology with human-centric solutions, striving to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all.
- Call captioning and video relay services
- Over-video and in-person sign language and spoken language interpreting
- Translation
- Real-time captioning
- Post-production language services
Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Working Conditions and Physical Requirements
- Punctual and reliable attendance
- Ability to sit and/or stand at a desk and work with a computer for extended periods of time
- Ability to sign using ASL for extended periods of time
- Ability to lift and move equipment 30-50lbs
- Flexibility with shifts, including day, night, weekend, and holiday shifts
- At home employees require a high-speed internet connection and a confidential working space with a desk and chair
- Workstation must have an Ethernet connection
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Job Requirements
- Must be fluent in American Sign Language (ASL)
- High School diploma or better
- 1 year of Customer Service or equivalent experience
- Professional and courteous phone and electronic communications presence
- Ability to write simple correspondence
- Ability to effectively present information during one-on-one and small group situations
- Good customer service skills and knowledge of principles and processes for providing customer services
- Strong active listening skills
- Able to complete work assignments independently or with minimal supervision
- Ability to manage cases and time effectively
- Detail oriented and proficient at multitasking
- Strong adaptability and capacity to work in fast-paced environments
- Basic comprehension and application of using computers in an MS Windows environment
- Typing speed of 45+ wpm
- Positive attitude, team player, and good interpersonal communication skills
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