The Credentialing Specialist manages all credentialing activities for IPAs and product lines, handling daily operations including resolving non-responsive providers and ensuring compliance with NCQA and health plan standards through collaboration with various internal and external stakeholders. Responsibilities also include coordinating with the Credentials Verification Organization (CVO) for initial and recredentialing processes, monitoring CVO performance, and managing application reviews and fee reconciliation.

The Processing Manager will lead, coach, and develop the Processing team responsible for title review, curative matters, and direct customer engagement throughout the home equity investment processing journey. This role oversees daily operations, ensures efficient resolution of curative issues, and fosters a best-in-class customer experience while safeguarding the company’s lien position.

This role directs hotel performance for a portfolio in the Americas, collaborating with owners and operators to improve operational and commercial metrics through documented strategies and on-site support. Responsibilities include leading strategic business reviews, conducting performance consulting, deploying specialist support for complex issues, and driving measurable improvements in guest experience and compliance.

This role involves project managing the day-to-day Operations roadmap, priorities, and cross-team deliverables while leading small to mid-sized operational projects end-to-end. Responsibilities also include owning packaging strategy, developing inventory liquidation workflows, and managing vendor relationships.