Job Summary 

We’re looking for an Operations Manager who thrives in fast-paced environments and enjoys building, improving, and scaling operational processes. This role will operate at the intersection of project management and hands-on operations, helping drive execution across packaging, fulfillment, inventory liquidation, and cross-functional initiatives.

The ideal candidate is highly organized, analytical, and comfortable managing multiple operational programs at once. You’ll partner closely with teams across Operations, Finance, and Customer Success to ensure processes run smoothly and operational initiatives launch successfully.

What You’ll Do 

• Project manage the day-to-day Operations roadmap, priorities, and cross-team deliverables.
• Lead small to mid-sized ops projects end-to-end (scope, timeline, owners, delivery).
• Partner with Customer Success and Trust & Safety to resolve operational drivers of customer issues (fake cards, damaged inventory, missing items, delayed shipments).
• Own packaging strategy across product categories and price tiers, including standards, materials, cost targets, and vendor selection.
• Develop and maintain operational workflows for inventory clearance and liquidation, coordinating planning and execution with Finance and Vault Operations.
• Own relationships with ops vendors tied to packaging, shipping supplies, and liquidation partners.
• Identify operational gaps and recommend process improvements, tooling enhancements, or workflow changes that improve efficiency and reduce operational friction.
• Build SOPs, documentation, and lightweight tools that support scalable and repeatable operational processes.

What We’re Looking For

• 5+ years of experience in operations, program management, supply chain, logistics, or a related field.
• Ability to travel 25% of the time.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Experience building and improving operational processes and SOPs.
• Analytical mindset with the ability to track and interpret operational metrics.
• Excellent cross-functional collaboration and communication skills.
• Comfortable operating in fast-moving environments where priorities evolve quickly.
• Experience in fulfillment, logistics, marketplace operations, or inventory-heavy businesses.
• Experience working with vendor management and supply chain partners.
• Familiarity with operational tooling, workflow automation, or building lightweight internal systems.
  
  

What You’ll Get In Return 

• A dynamic and engaging environment focused on fostering real growth and innovation
• Opportunities to create amazing products that our customers truly love and value
• Comprehensive health insurance packages with dependent coverage 
• Competitive salary with ample opportunities for career advancement and development
• Enjoy the flexibility of a fully remote work environment
• 401(k) plan with a 4% employer match to help you plan for the future
• $100 monthly dogfooding stipend to support trying out our products firsthand
• Access to employee wellness programs designed to support your overall well-being