• Serve as subject matter expert on selection, management, design, enhancement, and delivery of knowledge management strategies. • Own content governance standards and knowledge lifecycle management processes, including article standards, metadata, and content feedback loops. • Partner closely with Knowledge Governance Managers to implement and manage systems configurations. • Continuously refine search optimization standards to maintain and improve the accuracy and relevance of search results. • Explore AI tools to improve knowledge repository efficiency and support quality. • Manage migration of data and content from legacy knowledge systems to corporate standards. • Collaborate with Business Systems Product Owners and distributed System Owners across the enterprise. • Serve as the strategic liaison between business systems teams and subject matter experts. • Lead the creation of functional specifications for new LMS features. • Collaborate with Sales, Marketing, Supply Chain, internal support, and leadership to define and prioritize the product vision.