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Role Description

CGS is seeking a Relativity Administrator to join our team supporting the legal organization within a large Federal agency. This position requires a strong eDiscovery background and excellent client service skills.

• Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
• Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
• Assist in the scheduling of customer deliverables through the internal workflow system.
• Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
• Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
• Consistently deliver well-articulated, balanced, and informed communications.
• Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer.
• Participate in the development of new processes and technology enhancements to promote efficiency.
• Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
• Serve as a key stakeholder in the development of technical project documentation.
• Establish collaborative engaging relationships with co-workers and team members.
• Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service.
• Assist management and customers in other client service tasks as needed.

Qualifications

• U.S. Citizen
• Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred).
• Bachelors (or equivalent)
• Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions.
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders.
• Ability to work in a fast-paced, agile work environment.
• Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM).
• Must be able to work remotely.
• Prior work with SQL tables, scripting, and Relativity templates and applications.
• Proficiency in Microsoft applications.

Requirements

• Relativity Certified Administrator or other certifications (ideally).
• Federal Agency issued security clearance (ideally).
• Comprehensive understanding of data management, Office 365, and Cloud environments (ideally).

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays