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Role Description

As the Escrow Administrator, you will play a pivotal role in ensuring that every interaction with SeedTrust leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations.

• Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients.
• Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns.
• Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience.
• Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved.
• Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey.
• Create new surrogacy escrow accounts for intended parents and surrogates.
• Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team.
• Assist in email inbox maintenance and delegating tasks across team members.

Qualifications

• Exceptional organizational skills and attention to detail.
• Can inspire and motivate your team members.
• Comfortable giving and receiving feedback.
• Adapt to changing priorities and work effectively in a fast-paced environment.
• Excel in delivering outstanding customer service.

Benefits

• The SeedTrust culture is one of empowerment and accountability.
• We work hard for our clients, inspiring trust and peace of mind - allowing everyone to focus on building families.
• We are 100% remote!