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Role Description

Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.

• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
• Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
• Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
• Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
• Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.
• Reviews ServiceNow technical literature.
• Attends meetings and training opportunities.
• Performs all other duties or special projects as assigned.

Qualifications

• Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.
• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
• Ability to provide technical guidance across stakeholders while working closely with delivery teams.
• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
• Excellent problem-solving skills and ability to analyze complex business requirements.

Requirements

• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Supportive teammates and a rewarding career.
• Progressive and competitive compensation, 401k plans, and medical insurance.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off package including vacation, care time, Wellness, and Volunteer Time Off days.