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Role Description

The Premier Lacrosse League (PLL) is seeking a motivated, detail-oriented, and service-driven Guest Service Intern to join our Fan Experience team. This position plays a critical role in the planning and preparation of an exceptional, end-to-end experience for every fan attending PLL events across the country.

• Serve as a key contributor to the behind-the-scenes coordination that makes each event run smoothly.
• Focus primarily on pre-event planning, venue coordination, and post-event analysis.
• Collaborate closely with league operations, ticketing, and venue partners to:
  • Anticipate needs
  • Develop service standards
  • Build frameworks that set on-site teams up for success
• Assist in planning and execution for:
  • Parking
  • Gates
  • Concessions
  • Egress
• Support the development and execution of fan communication strategies, including:
  • Pre-event informational emails
  • Post-event survey efforts to inform continuous improvement across all guest service functions
• Opportunities to attend events and observe on-site activation may be available throughout the season.

Qualifications

• Passion for lacrosse, the PLL and WLL, with a commitment to growing the sport and enhancing the fan experience.
• Positive attitude and strong work ethic — willing to roll your sleeves up and contribute wherever needed.
• Team-oriented mindset with experience working as part of a team in high-energy environments.
• Excellent communication skills, both in-person and in written correspondence.
• Strong organizational and problem-solving skills with the ability to manage multiple projects and deadlines simultaneously.
• Professionalism, adaptability, and a customer-first mindset in every interaction.
• Comfort with data collection and analysis tools and experience with survey platforms (e.g., Google Forms, TypeForm) a plus.

Requirements

• Currently pursuing a degree in Sports, Hospitality, or Event Management, or a related field and/or able to receive college credit.
• Willingness and availability to work weekends, evenings, and holidays.

Benefits

• This position is for college credit only.
• Applicants must be able to accept college credit for the position.