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Role Description

This team ensures campaign delivery across our omnichannel HCP engagement platform while providing excellent post-sales client experience. This role is pivotal in scaling client satisfaction, retention, and operational excellence by executing advertising campaigns with 100% accuracy and delivery for our clients.

Essential Duties and Responsibilities:

• Independently lead the execution of omnichannel campaigns and serve as the primary operational point of contact across Client Services, Business Development, and cross-functional stakeholders.
• Accountable for launching campaigns accurately and on time, maintaining performance pacing, resolving issues proactively, and driving consistent client communication.
• Lead the execution of assigned omnichannel campaigns—including email, onsite, social media, display, video, and sponsored clicks—by managing target-list preparation, creative setup, testing, and compiling reports.
• Monitor pacing and performance daily to ensure each program delivers in full and meets the client’s key performance indicators; surface risks early and provide a mitigation plan when necessary.
• Act as a day-to-day contact for client or agency partners on assigned programs, escalating complex or strategic matters to the Client Services Lead as needed.
• Coordinate clear, timely communication among Sales, Editorial, Product, Data, Technology, and Ad Operations teams to keep projects on schedule and within budget.
• Schedule and prepare materials for program kick-off and concept review meetings; take notes and circulate follow-ups.
• Generate pacing and performance reports using internal dashboards and templates; support the Client Services lead in compiling insights and presentation materials.
• Schedule and participate in regular client and agency check-ins to ensure expectations remain aligned and opportunities for optimization are documented.
• Maintain up-to-date internal trackers—campaign status, creative approvals, pacing, and under delivery—so the wider Client Services team always has clear visibility.
• Capture launch screenshots and archive creative assets in Placements.io as proof of placement and for client reference.
• Process target lists for Business-Development requests for proposal, generate reach and volume estimates within twenty-four hours, and communicate feasibility to the sales lead.
• Manage monthly billing and reconciliation by cross-checking impressions, spend, and delivery against insertion orders; submit draft summaries to the Finance team.

Qualifications

• Bachelor’s degree
• 3–5 years in:
  • Digital media operations
  • Pharma media and advertising
  • Omnichannel campaign delivery
• Hands-on experience with:
  • Email + display + onsite executions
  • Target lists, pacing, QA, and reporting
• Strong organizational and multitasking skills
• Clear written and verbal communicator
• Strong Excel and PPT skills
• Comfortable operating in a fast-moving, matrixed environment
• Preferred:
  • Experience with endemic platforms or publisher-owned media
  • Familiarity with CRM/CDP-enabled activation models
  • Veeva certified
  • Understanding of engagement quality vs impression volume

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day