Job Summary

Artemis ARC seeks an expert Human Factors Engineering or Health/Clinical Informatics SME with extensive Human Factors expertise to support the Veterans Health Administration (VHA). This pivotal role requires a profound comprehension of human centered design, human computer interaction, usability, and evaluation methodologies with the ability to translate this knowledge into actionable strategies, evaluations, and designs. The position demands expertise in applying state-of-the-art findings and methods to assess products and processes, ensuring optimal usability and performance for all end users. The aim is to enhance the usability, safety, and supportability of VA systems by analyzing design tradeoffs that affect human performance, staffing, training, and system safety, thus maximizing system efficiency and operational processes to improve veteran health outcomes.

 

This position plays a vital role promoting products and processes within the Veterans Health Administration to meet the highest standards of usability, accessibility, and user satisfaction. Seeking a knowledgeable and committed SME versed in leveraging human factors engineering to improve the lives of Veterans/caregivers for this rewarding, high impact position delivering excellent value to VHA.

Primary Responsibilities

Analysis and Evaluation: Utilize advanced skill and analytical techniques to plan, analyze, and evaluate the effectiveness of operational processes and technical information systems within the VHA healthcare setting and apply human factors engineering methods to enhance outcomes.

Operational Enhancement: Apply the latest advancements in human factors engineering, incorporating innovative research and industry best practices into product evaluations and design strategies. Provide expert guidance and make thoughtful suggestions, including during cross functional team calls, reacting adeptly to client needs. Champion human centered design, resilience engineering, and Safety-II concepts in daily work promoting systems level approaches.

Usability Assessments: Deliver comprehensive reviews of products and procedures to pinpoint areas for enhancement, offering recommendations for redesigns or adjustments to reduce any adverse effects on users.

User-Centric Design: Visualize and anticipate the effects of design changes on diverse user groups, ensuring inclusivity and accessibility in all aspects of product development.

User Experience Research: Utilize both qualitative and quantitative methodologies to guide design choices and enhance operational effectiveness.  

Risk Identification and Mitigation: Identify potential risks associated with information system implementation and operation, developing and continuously improving strategies to mitigate risks and support program success.

Communication and Collaboration: Clearly convey human factors considerations to cross-functional (matrixed) teams through both formal and informal channels, facilitating collaboration and promoting shared understanding among all stakeholders.  Serve as a valued member of a geographically and professionally diverse team with a common goal.

Compliance and Standards: Maintain a thorough understanding of relevant standards and human factors engineering methods, ensuring adherence to regulatory requirements and industry best practices.

Agile Methodologies: Demonstrate proficiency in SAFe's Lean Agile principles and practices, driving value and operational excellence through the empowerment of high-performing Agile teams.

Minimum Qualifications

- Master’s degree focused on one of the following areas: Human Factors Engineering, Cognitive Systems Engineering, Human-Computer Interaction, Health Informatics, or a related field.

- Minimum of 8 years of experience in human factors engineering or a closely related field, with a focus on improving user outcomes through systems and/or product design, and evaluation of user experience.

- Deep understanding of human factors engineering principles, research methodologies, and usability standards.

- Exceptional verbal and written communication skills, with the ability to articulate complex human factor concepts, recommendations, and risks to diverse audiences and stakeholders at all levels.

- Experience with SAFe's Lean Agile principles and practices, with a demonstrated ability to drive organizational change and foster operational excellence through Agile methodologies.

Desired Qualifications

- Experience supporting the VA or VHA highly desired (preference for recent or current VA suitability clearance).

- Doctoral degree in Human Factors Engineering, Human Systems Engineering, Cognitive Systems Engineering, Engineering Psychology, Informatics, or related field.

- Professional certifications including, but not limited to, CPE (Certified Professional Ergonomist), CHFEP (Certified Human Factors Engineering Professional), and CPHFH (Certified Professional in Human Factors in Health Care)

- Project Management training and/or certification

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​

 

We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​

 

Founded: 2012Employees: 300+ nationwide

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

 

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.