• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience. • Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness. • Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments. • Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries. • Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions. • Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations. • Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time. • Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections. • Analyze and prepare accounts receivable reports, and assist in month-end close activities. • Uphold Samsara’s cultural principles as we continue to grow and scale globally.