• Review A/R Aging Reports and follow up on rejections and denials • File appeals to insurance and to insurance commissioner as needed • Submit corrected claims when needed • Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams • Review customer account reports, requests for information from clients and track progress • Own all incoming account specific tickets in SalesForce • Work with Customer Success Team, Billing and Posting teams to resolve outstanding items • Monitor and analyze customer account health and identify actions needed to resolve outstanding issues • Work closely with the internal Compliance team on identified accounts • Research specific payor billing rules as needed • Ensure strict HIPAA-compliant confidentiality • Review & interpret payor contracts when applicable • Stay informed about Payor and Industry Billing rules • Measure and monitor key metrics related to work performance • Foster a positive work environment for colleagues