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Role Description

As one of our Business Managers, you are experienced in all resident financial and auditing activities in the multifamily industry. Your remote role will lead efforts to optimize on-site accounting, delinquency, and collection duties for multiple communities with a unit count of 1500 – 2500; significantly impacting revenue and occupancy. You will partner with the onsite property management team to effectively manage resident accounts and ledgers.

• Actively pursue recovery of delinquent monies and provide a list of delinquent accounts to attorneys for eviction action in accordance with state and local laws.
• Work to help reduce current resident delinquency while helping residents achieve sustainable outcomes.
• Ensure proper handling and scheduling of evictions and abandoned units.
• Can work a 40-hour flexible work week according to property needs/time zone needs.
• Research and maintain accurate resident accounts and balances, promptly making corrections where needed.
• Responsible for FAS processing, sending former accounts to collection agency, processing all security deposit dispositions in accordance with policy, and maintaining routine collections processes according to state and local laws.
• Understand, operate, and manage the computer receivables systems in accordance with company policies and procedures.
• Review rental applications and sign approvals or rejections of prospects.
• Build and maintain a partnership with the onsite team to ensure the delivery of exceptional customer service.
• Work with 1500 - 2500 units.

Qualifications

• At least three years in property management - Multifamily is preferred.
• At least two years of great Customer Service/Sales skills.
• At least two years of experience in Account Receivables/Payables.
• Past YARDI experience - strongly preferred.
• Ability to effectively apply knowledge to solve financial and operational issues using computer software.
• Excellent communication skills to keep property teams informed and residents feeling valued.

Requirements

• Located on the West Coast.

Benefits

• 3 weeks of vacation.
• Personal development plans.
• Great insurance.
• 25% rent discount.
• Retirement benefits.
• Health care benefits.
• Paid time off (sick leave, parental leave, vacation leave, PTO, etc.).
• Bonuses.