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Role Description

Join Us at Social Element! We are looking for a passionate Project Manager to manage Brand Protection, Community Management, and Social Insights projects for a multinational automotive and an alcohol brand in North America.

• Support two major moderation and engagement clients and the Social Intelligence function.
• Conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery.
• Nurture client relationships while looking for efficiencies and improving established processes.

Project Management

• Oversight and ensuring seamless service delivery on client projects.
• Oversight of North America Insights deliverables.
• Ensure services are delivered in accordance with the Statement of Work.
• Ensure strong performance against KPIs (Key Performance Indicators).
• Coordination of all project activities with all service lines.
• Serve as a key liaison between the client, the client services team, and service delivery team.
• Serve as a backup on other projects and ensure proper coverage and cross-training.
• Ensure projects are fully resourced, delivered effectively, on time, and within budget.
• Attend client meetings and provide confident, service-focused recommendations and solutions.
• Support holiday cover for other Project Managers and key team members.
• On-call for crisis and emergency escalation situations.
• Proactively look for solutions to improve efficiency and meet client needs.
• Quality Assurance (QA) across all projects.

Team Management

• Manage a team of flexible service team members.
• Coordinate feedback, track late and missed shifts, and serve as the line manager.
• Communicate updates to the team from the client that impact the delivery of work.
• Provide feedback on project team selections.

Documentation + Tools

• Create and maintain client project documentation.
• Ensure all platforms are connected according to the Statement of Work.
• Maintain accurate and current records in Zoho, complete quarterly audits.

Qualifications

• Strong accuracy skills and attention to detail.
• Logical thinking with creative troubleshooting and problem-solving ability.
• Strong written and verbal communication skills.
• Strong organisational and time management skills.
• Level of confidence and gravitas when liaising with clients.
• Proven people management skills.
• Ability to proactively identify pain points and opportunities with clients.
• Effective relationship building skills.
• Ability to work under pressure to meet key client deliverables.
• Knowledge of emerging industry practices.
• Excel, PowerPoint, Google Drive, and Basecamp skills.
• Strong report writing skills.

Requirements

• Must have Project Management experience ideally with an agency or in the marketing, digital, or social space of a large brand.
• Significant experience with project management tools (e.g., Monday.com).
• Preferred experience with CRM tools (e.g., Zoho).
• Must have an understanding of social media services.
• Preferred experience in people management.
• Familiarity with social media data.

Benefits

• 100% Remote working.
• 33 days of holiday (including bank holidays).
• Birthday off.
• Annual Occasion Day off for an important event.
• 1 Volunteer day off.
• Paid Sick time off.
• Group Insurance Medical plans with generous employer contribution.
• Dental and Vision plans.
• FSA & HSA Options, with employer contribution to HSA on select plans.
• 401k with employer matching.
• Employer Paid Long-Term/Short-Term Disability.
• Enhanced family-friendly policies.
• Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
• Wellbeing Support.
• 3 x Wellbeing Days.
• Flexible Fridays (Working half day).