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Role Description

Spring Health is a comprehensive mental health solution for employers and health plans. EAP Management Consultation is a unique and exciting opportunity within Spring Health, providing high-quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

• Coordinate critical incident response requests
• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12p-8p ET, but you may sit out of any time zone.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

Qualifications

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Crisis management and SUD experience
• Familiarity with basic terminology and concepts used in employee assistance/human services programs
• EAP experience
• Experience delivering and coordinating critical incident response required
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to go above and beyond and to multi-task and context switch

Requirements

• $38.46 - $48.72

Benefits

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use
• 4-4.5 months of fully paid parental leave
• Sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to Joshin, a comprehensive support system for disabilities and neurodivergence in the workplace
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes