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Role Description

The Lock Desk Associate will assist with rate lock management, pipeline monitoring, lock extensions and changes, and maintaining accurate pricing data within the company’s pricing engine. This position provides strong exposure to mortgage capital markets and secondary marketing operations and offers growth opportunities into pricing, analytics, and capital markets roles.

Essential Duties and Responsibilities

• Rate Lock & Pricing Support
  • Process and confirm rate lock requests submitted by loan officers and production staff.
  • Review lock requests for accuracy, eligibility, and compliance with company pricing and lock policies.
  • Manage lock changes including extensions, relocks, renegotiations, and cancellations.
  • Maintain accurate lock information within the loan origination system and pricing engine (Optimal Blue).
• Pipeline Monitoring
  • Monitor the locked pipeline for upcoming lock expirations and potential fallout risks.
  • Communicate proactively with loan officers and operations teams regarding lock status and expirations.
  • Assist Secondary Marketing in maintaining accurate pipeline data for loan sale execution.
• Pricing Engine & System Support
  • Support daily pricing engine administration and updates within Optimal Blue.
  • Assist with troubleshooting pricing discrepancies or lock issues raised by production teams.
  • Help ensure pricing alignment with investor guidelines and internal pricing strategy.
• Secondary & Capital Markets Support
  • Assist with pipeline tracking and reporting used for loan sale execution (best efforts, mandatory, and other delivery channels).
  • Support reconciliation of pipeline data between the LOS, pricing engine, and secondary systems.
  • Provide operational support to the Secondary Marketing team as needed.
• Communication & Service
  • Serve as a resource to production and operations teams regarding lock desk policies and procedures.
  • Provide timely responses to lock desk inquiries from loan officers, processors, and internal staff.
  • Maintain strong working relationships across production, operations, and capital markets.

Qualifications

• 1–3 years of mortgage industry experience (lock desk, processing, capital markets, or secondary marketing preferred).
• Experience working with Optimal Blue or other pricing engines preferred.
• Familiarity with rate lock policies and pipeline management preferred.
• Understanding of mortgage pricing and secondary market concepts preferred.
• Experience supporting a lock desk or secondary marketing team preferred.
• Requires education generally equivalent to a high school diploma.
• Experience using Microsoft Office products (i.e. Word, Excel, Outlook, PowerPoint, SharePoint).
• This position is onsite for those residing within a commutable distance to the corporate location in Brookfield, WI. This position has the option to be remote for those candidates who do not reside within a commutable distance to Brookfield, WI.
• Pay range is $26.00 - $32.00 per hour.