• Oversee delivery management for multiple active programs within the account portfolio. • Monitor team performance, support project start-up activities, and guide staffing and onboarding processes. • Manage prime and/or subcontractor relationships to ensure delivery excellence. • Ensure contract requirements, deliverables, and compliance obligations are met. • Monitor and manage account financial performance against corporate metrics. • Develop, manage, and adjust program and account budgets as needed. • Lead execution of complex, inter-connected projects aligned with the U.S. Digital Service Playbook and modern digital service standards. • Coordinate cross-functional teams including technical leads, scrum masters, delivery teams, and stakeholders. • Manage timelines, dependencies, risks, and resources across multiple workstreams. • Identify and resolve high-impact challenges affecting scope, delivery, and program success. • Build and mature trusted, high-integrity customer relationships across the portfolio. • Proactively engage customers to understand evolving needs and position the organization as a strategic partner. • Partner with leadership to define and execute account strategy based on market dynamics, customer needs, technology landscape, competitive analysis, budget realities, and opportunity forecasting. • Support business development through customer engagement, capture management, and proposal solutioning.