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Role Description

Mental health coaching is part of Lyra’s preventative care offering and is a powerful way to manage emotions, challenge negative thinking, and reduce stress and anxiety. This role serves as the main point of communication and coordination between members, their internal care team, and external providers. The Behavioral Care Manager provides initial evaluations for new members and families, gathers pertinent information, screens for risk, and triages members to appropriate services.

This role is a great fit if you lead with empathy and compassion in your communication, enjoy problem solving through data, and can coordinate with a multidisciplinary team providing comprehensive care to children and their families. This role requires a high level of professionalism, cultural competence, and ethical behavior in all interactions.

Work hours include Monday - Friday 11:30 AM - 8PM PST/ 2:30 PM to 11 PM EST

Responsibilities

• Primary point of contact for members and their care team providing initial evaluations, screening, and triage to appropriate services
• Track and monitor care needs
• Ensure care is on track and care needs are being met
• Build relationships with external providers with timely responses and involvement in care planning
• Provide accurate and timely documentation in the EHR and other communication systems
• Facilitate referrals for clinically indicated services outside the organization
• Create accurate discharge summaries and plans to ensure members and families have the services and support needed for ongoing care
• Schedule sessions with the internal care team to ensure continued progress toward care goals
• Participate in training on our proprietary curriculum and collaborative care model

Qualifications

• Bachelor’s degree in social work or psychology-related field (unlicensed) or certified coach with experience in mental health
• Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)
• Organized and excited by a dynamic environment
• Passionate about helping kids and teens achieve goals
• Ability to work full-time, approximately 40 hours per week
• Candidates must successfully pass a drug screen and background check prior to employment for this role
• Full-time resident of the United States
• Additional language skills are beneficial to this role

Benefits

• Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance)
• Lyra’s benefits package includes gender-affirming care
• Access to coaching and therapy services for you and your dependents
• Competitive time off with pay policies, including vacation time, sick days, and company holidays
• Paid parental bonding leave for eligible birthing and non-birthing parents
• Access to 401k and retirement benefits
• Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools
• A new Chromebook, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

Salary

The anticipated hourly range for a full-time Behavioral Care Manager is $21.64 - $28.85 per hour. The pay is determined by role and placement within the range, and will depend on a number of job-related factors, including but not limited to your skills, qualifications, and location.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.