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Role Description

This is a remote/temporary need that will run 1-3 months. The Collections Officer is responsible for utilizing their financial knowledge to educate and inform new, current and former students of the financial status of their student account and collect outstanding Student Payment plans and/or setting up payment arrangements. This position ensures students are current with their account balance and payment arrangements.

Responsibilities

• Student Payment Plan Collections – 80%
  • Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled.
  • Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations.
  • Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense.
  • Works with students to establish payment plan arrangements.
  • Maintains accurate and complete notes for activities for all accounts receivable balances in appropriate systems.
  • Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources.
  • Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies.
  • Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance.
  • Performs collections attempts using our strategic daily out of school and in school automated dial campaigns to encourage on time payments for all students.
• Educating and Counseling Students – 20%
  • Answers student questions regarding their account balances, payment amount due and financial aid status.
  • Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance.
  • Performs other duties as assigned.

Qualifications

• 3+ years of collections or business/accounting related work experience required; Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired.
• Clear and professional verbal, written, and interpersonal communication skills.
• Excellent organization and time management skills.
• Strong analytical and problem-solving capabilities.
• High level of professional ethics and etiquette.
• Ability to maintain the highest level of confidentiality.
• Proficient in Microsoft Office Suite and the ability to utilize multiple systems.
• Ability to work independently and as a part of a team.
• HS Diploma required.

Company Description

Since 2006, Hondros College of Nursing has been graduating high-quality, work-ready nurses who enter the field with exceptional clinical, communication and collaborative skills. Our approach is focused and direct — truly the Better Way to Become a Nurse. Our unique Learn and Earn Ladder approach sets Hondros College of Nursing apart from the typical educational path. After completing one program, students can work as a nurse and earn income before taking the next step — or they can keep progressing through each program to the next level. No matter which route they take, Hondros nurses always receive an unprecedented amount of support in a student-centric, family-like environment.

For more information about Hondros College of Nursing, please visit: www.hondros.edu