• Influence change and tell a compelling, data-driven story — translating complex analyses into clear, actionable insights for senior stakeholders • Solve critical business problems through rigorous data analysis and manage multiple priorities as business needs shift • Develop and deliver rapid-turnaround business cases to assess opportunity value and inform strategic and go-to-market decisions • Measure and track effectiveness of technology and product initiatives, identifying trends, performance gaps, and optimization opportunities • Analyze behavioral and engagement data to surface insights that improve customer and employee outcomes • Partner with product, marketing, and operations teams to translate data findings into targeted strategies and recommendations • Support the quarterly Board of Directors analyses and reporting packages • Collaborate across functions—Service, Sales, Call Center, Marketing, Operations, Finance—to align on business objectives and drive results • Leverage AI tools (Claude, ChatGPT, etc.) to accelerate analytical workflows and improve overall output quality