The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Provider Relations Lead Analyst

AnalystAnalystFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 17 moreAll locations: Alabama, Alaska, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Nebraska, Ohio, Maryland, Massachusetts, Michigan, Pennsylvania, Texas, Utah, Vermont, Washington

Posted

3 days ago

Salary

$70.2K - $117K / year

High SchoolEnglish

Job Description

• Lead performance improvement initiatives across Provider Relations by translating analytics and insights into clear action plans that improve provider engagement and operational results. • Serve as a trusted coach and advisor, strengthening provider-facing communication, issue resolution, and relationship management capabilities. • Partner with Provider Relations leaders to reinforce standard work, best practices, and consistent messaging in provider interactions. • Observe and assess provider-facing behaviors, delivering timely, constructive coaching that supports skill growth and professionalism. • Support onboarding and ongoing development through targeted coaching, shadowing, and reinforcement of core skills. • Identify trends and root causes impacting performance and collaborate with cross-functional partners to implement sustainable solutions. • Translate policies, procedures, and operational updates into practical coaching guidance that supports day-to-day work. • Promote a provider-centric mindset that aligns with organizational values, service standards, and compliance expectations. • Track coaching themes, outcomes, and insights to inform continuous improvement efforts and leadership reporting. • Model effective communication, problem-solving, and relationship-building behaviors in all interactions.

Job Requirements

  • High School Diploma or G.E.D.
  • Strong ability to analyze performance data, identify trends, and translate insights into actionable improvements.
  • Excellent communication skills, with the ability to influence, coach, and present to diverse audiences.
  • Proven ability to work independently in a fast-paced environment while managing multiple priorities.
  • Demonstrated collaboration skills and ability to build positive working relationships across teams.
  • Bachelor’s degree in a related field.
  • Experience in a healthcare environment supporting Provider Relations, Accounts Receivable, or related operations.
  • Experience coaching or mentoring teams in provider-facing or customer-facing roles.
  • Experience supporting end-to-end Provider Relations operations within a PRO organization.
  • Familiarity with Provider Relations tools and workflows, including ART.
  • Healthcare claims systems experience or working knowledge of claims processing.
  • Experience leading or supporting process improvement initiatives across cross-functional teams.
  • Strong Excel skills and experience reporting performance, quality, or coaching results to leadership.
  • Experience working in an Agile environment.

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

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