Zip is the world's leading intake-to-procure solution: one place for employees to initiate a purchase or vendor request
Senior Technical Support Engineer
Location
California
Posted
3 days ago
Salary
$90K - $120K / year
Job Description
Job Requirements
- 5-6 years in a customer-facing role, with at least two of them working as an escalation point, enabling internal team members.
- Experience working cross-functionally with engineering teams as the conduit between customer-facing and engineering teams.
- Excellent verbal and written communication skills.
- A passion for solving customer problems – Even if you’re not always working directly with them.
- Demonstrated ability to learn complex technologies and software quickly.
- Ability to prioritize and accomplish multiple tasks.
- Willingness to get your hands dirty at an early-stage company.
- Demonstrated ownership over problems and ability to deliver for a customer, even when the going gets tough.
- Some coding/data chops. You don’t need to have written code in a previous role, but you should be able to parse through large data sets and have an understanding of REST APIs.
Benefits
- 📈 Start-up equity
- 🦷 Full health, vision & dental coverage
- 🚠 Team building events & happy hours
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
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