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Role Description

Come grow with us! Supportive Employee focused work environment with the eligibility to work remotely after on-site training and at least 6 months of consistent job performance. Remote work is subject to company policy, business needs and ongoing performance standards!

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Qualifications

• Strong communication and listening skills
• A professional, positive attitude
• Ability to stay organized and meet daily goals
• Basic computer proficiency
• Open availability during business hours

Requirements

• On-Site Position: Montgomery, AL (Remote eligibility after 6 months of meeting performance metrics)
• Hours of Operation:
• Mon: 7 AM – 10 PM CST
• Tue–Fri: 7 AM – 7 PM CST
• Sat: 9 AM – 11 PM CST
• Schedules are assigned based on business needs; flexibility is key!
• Overtime: Occasionally required during peak times

Additional Responsibilities

• Maintain confidentiality and data security at all times
• Stay current with system updates, loan phases, and compliance standards
• Complete annual training and certifications
• Support other departments during peak seasons

Benefits

• Starting Pay: $18.00/hour + $4.93/hour fringe benefit
• That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!