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Role Description

As a member of the Field Service Team, you will report to the Field Service Manager of the San Francisco region and be responsible for ensuring optimal performance of Beckman Coulter equipment. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role, and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:

• Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records.
• Order repair parts and adhere to cycle times.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
• Engage with internal and external stakeholders, understanding and meeting their requirements.
• Help train newer Field Service Engineers.

Qualifications

• Associate’s degree, Military experience, or equivalent experience (Applicants with applicable military experience will be considered on a case-by-case basis).
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

Requirements

• Ability to travel, overnight, within territory or locations.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 50lb.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• This position is eligible for a remote work arrangement.
• The hourly range for this role is $33.65 to $38.46.
• This job is also eligible for bonus/incentive pay.